Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
Check-in & Check-out
1. What are the check-in and check-out times? Check-in time starts at 14:00, and check-out time is before 12:00. Early check-in or late check-out can be requested during booking but is subject to availability.
2. Is there 24-hour front desk service? Yes, the front desk operates 24/7 with multilingual staff support (English/Chinese).
3. Can I request early check-in or late check-out? Yes, special requests can be submitted during booking, but they cannot be guaranteed and depend on availability.
Room & Accommodation
4. What room types are available? The hotel offers Standard, Twin, Deluxe rooms, and Suite options with various bed configurations.
5. How many rooms does the hotel have? Hotel Chalet Shanghai has 130 rooms in total across 2 floors.
6. Are family-friendly amenities available? Yes, extra beds/cribs are available, and connecting room options can be arranged.
7. Are pets allowed at the hotel? No, pets are not allowed at Hotel Chalet Shanghai.
Dining & Breakfast
8. Does the hotel serve breakfast? Yes, breakfast is served with Western and Chinese style options in buffet format.
9. What are the breakfast hours? Breakfast is typically served from 07:00-10:00 daily.
10. Is breakfast included in the room rate? Breakfast may be included depending on your booking package; extra charges may apply.
11. Are there restaurant and cafe facilities? Yes, the hotel has a restaurant (Chinese cuisine) and cafe on-site.
Facilities & Amenities
12. What facilities are available at the hotel? Popular facilities include: Gym, Restaurant, Cafe, Conference room, Business center, Luggage storage, Wi-Fi in public areas, Laundry room, and Public parking.
13. Does the hotel have a swimming pool? No, Hotel Chalet Shanghai does not have a pool for guests.
14. Is Wi-Fi available? Yes, Wi-Fi is available in public areas (free).
15. Is parking available? Yes, public off-site parking is available at CNY 15.00 per hour (approximately US$2.18).
Location & Transportation
16. Where is the hotel located? The hotel is located at No. 558 Hankou Road, Huangpu District, Shanghai, China.
17. How close is the hotel to tourist attractions?
- The Bund: ~2km
- Nanjing Road Pedestrian Street: ~1km
- People’s Square: 1.00 km
- Yu Garden: 965m .
18. What is the nearest subway station? People’s Square Station (Metro Line 2/10) is approximately 390m from the hotel.
19. Does the hotel offer airport transfer services? No, Hotel Chalet Shanghai does not provide airport transfers for guests. The nearest airport is Shanghai Hongqiao International Airport (14.8 km, about 42 mins by car).
20. How far is the hotel from Shanghai Railway Station? Shanghai Railway Station is approximately 5km from the hotel.
Additional Information
Detail | Information |
|---|---|
Hotel Star Rating | 4.0 stars |
Year Opened | 2021 |
Front Desk | 24/7 service |
Payment Methods | Visa, MasterCard, Alipay, WeChat Pay |
Contact Number | +86-21-63362288 |
Cancellation Policy | Depends on room type and booking terms (typically 48-72 hours free cancellation) |
For more information or specific inquiries, you can contact the hotel directly at +86-21-63362288 or visit their official website at hotelchaletshanghai.com